At SWIFTPAWS DELIVERY, we understand that plans can change. This Refund & Cancellation Policy outlines how cancellations, changes, and refunds are handled for our services. By booking with us, you agree to the terms below.

1. Cancellations by Customers

• Within 24 Hours of Booking: Full refund, provided the booking is more than 7 days before the scheduled transport date.

• Up to 7 Days Before Scheduled Transport: 50% refund of the total service fee.

• Less Than 7 Days Before Transport: No refund will be issued, as resources and scheduling are already allocated.

2. Cancellations by SWIFTPAWS DELIVERY

If we must cancel due to operational, safety, or regulatory reasons, customers will be offered:

• A full refund, OR

• The option to reschedule at no extra cost.

3. Rescheduling Policy

• Customers may request to reschedule up to 72 hours before transport without penalty (subject to availability).

• Rescheduling within 72 hours may incur additional fees.

4. Refunds for Delays or Service Issues

• Delays caused by traffic, weather, airline restrictions, or regulatory checks are beyond our control and are not eligible for refunds.

• If service is significantly impacted due to company error, we will review each case and may issue partial or full refunds at our discretion.

5. Non-Refundable Costs

The following costs are non-refundable once incurred:

• Veterinary fees (check-ups, certificates, treatments)

• Airline or permit fees

• Special handling requests (custom crates, international paperwork, etc.)

6. Refund Processing

• Approved refunds will be processed within 7–14 business days to the original payment method.

• SWIFTPAWS DELIVERY is not responsible for delays caused by banks or payment providers.

7. No-Shows

If the customer is unavailable at the agreed pick-up time and location, and no prior notice is given, the booking will be marked as a no-show and no refund will be provided.

8. Contact for Refunds & Cancellations

To request a cancellation, refund, or reschedule, please contact us: